PRIVACY POLICY 

Modflex Supplements is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or purchase our products.

PURPOSE OF PROCESSING YOUR PERSONAL DATA

We use your personal information only where it is necessary to provide our services, fulfil your orders and operate our business effectively. Depending on how you interact with Modflex Supplements, we may use your information for the following purposes:
To create and manage your customer account.
To process, dispatch and deliver your orders.
To process payments and, where necessary, recover outstanding balances.
To provide customer support and respond to enquiries.
To notify you of important updates relating to your account, orders, our policies or services.
To request feedback, reviews or invite you to take part in customer surveys.
To administer, maintain and protect our website, systems and business.
To improve our website, products, services and customer experience through data analysis.
To provide relevant product recommendations and marketing communications where you have chosen to receive them.
To comply with legal, regulatory and fraud prevention requirements.
We only process your personal data where we have a lawful basis to do so. This may include fulfilling our contract with you, complying with legal obligations, protecting our legitimate business interests or where you have provided your consent.

MARKETING

We want to keep you informed about products, offers and promotions that may be of interest to you. If you have chosen to receive marketing communications from Modflex Supplements, we may contact you by email with information about new products, special offers and exclusive promotions.
We will only send you marketing communications where you have given your consent or where we are otherwise permitted to do so under applicable law.
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team. Please note that even if you opt out of marketing communications, we may still contact you regarding your orders, account information or other important service-related matters.
We do not sell or share your personal information with third parties for their own marketing purposes without your explicit consent.

COOKIES, DATA SHARING & SECURITY

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help certain features of the website function correctly. You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of some parts of our website. For more information, please refer to our Cookie Policy.
We will only use your personal information for the purposes for which it was originally collected, unless we are legally permitted or required to use it for another compatible purpose. Where required by law, we will notify you of any significant changes to how your personal information is used.
We may share your personal information with trusted third-party service providers who help us operate our business. These may include payment providers, delivery partners, website hosting providers, IT support services, professional advisers, and regulatory or government authorities where required by law. All third parties are required to keep your information secure and process it in accordance with applicable data protection laws.
If we transfer personal information outside the UK or European Economic Area (EEA), we will take appropriate steps to ensure your information remains protected and is handled in accordance with applicable data protection legislation.
We have implemented appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to authorised personnel and trusted service providers who require it to perform their duties.

DATA RETENTION

We will only retain your personal information for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory, accounting or reporting requirements.
When determining how long to keep your personal information, we consider the type of data, its sensitivity, the purpose for which it was collected and any legal obligations that apply. Once your information is no longer required, it will be securely deleted or anonymised where appropriate.

 

 

 

YOUR RIGHTS

Under UK data protection laws, you have a number of rights regarding the personal information we hold about you. These rights include:
The right to request access to the personal data we hold about you.
The right to request that inaccurate or incomplete personal information is corrected.
The right to request the deletion of your personal data where there is no legal reason for us to continue processing it.
The right to object to the processing of your personal data where we rely on legitimate interests or use your information for direct marketing.
The right to request that we restrict the processing of your personal data in certain circumstances.
The right to request a copy of your personal data in a structured, commonly used and machine-readable format, or request that it be transferred to another organisation where applicable.
The right to withdraw your consent at any time where processing is based on your consent. This will not affect any processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, please contact us using the details provided on our Contact Us page.

INFORMATION COMMISSIONER'S OFFICE (ICO)

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

 

FEES

In most cases, you will not be charged for exercising your data protection rights. However, we reserve the right to charge a reasonable fee or refuse a request if it is clearly unfounded, repetitive or excessive, as permitted by law.

IDENTITY VERIFICATION 

To protect your personal information, we may ask you to provide proof of identity before processing your request. This helps ensure that personal data is only disclosed to the correct person.

RESPONSE TIMES 

We aim to respond to all valid requests within one month. If your request is particularly complex or involves multiple requests, we may require additional time. If this happens, we will notify you and keep you informed of our progress.

 

THIRD-PARTY SERVICE PROVIDERS 

To provide our services and operate our business, we may share your personal information with carefully selected third-party organisations where necessary. These may include:
Payment service providers to process secure payments.
Delivery and courier companies to fulfil and deliver your orders.
IT service providers, website hosting companies and technical support providers.
Professional advisers such as accountants, auditors, insurers and legal advisers.
HM Revenue & Customs (HMRC), regulators, law enforcement agencies and other authorities where disclosure is required by law.
Analytics and marketing providers who help us improve our website and customer experience.
All third parties are required to keep your personal information secure, use it only for the purposes instructed by us, and comply with applicable data protection laws.

INTERNATIONAL DATA TRANSFER

Some of our trusted service providers may process personal data outside the United Kingdom or European Economic Area (EEA). Where this happens, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection legislation.

LAWFUL BASIS FOR PROCESSING 

Where we process your personal data, we do so using one or more of the following legal bases:
Performance of a Contract – where processing is necessary to fulfil your order or provide our services.

Legal Obligation – where we are required to process information to comply with applicable laws or regulations.

Legitimate Interests – where processing is necessary for the operation, security and improvement of our business, provided your rights and freedoms are not overridden.

Consent – where you have given us permission, such as for receiving marketing communications. You may withdraw your consent at any time.

CHANGES TO PRIVACY POLICY 

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the way we process personal information. Any updates will take effect once they are published on our website.

CHILDREN'S PRIVACY

Our website is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies before providing any personal information.

KEEPING YOUR INFORMATION UP TO DATE

It is important that the personal information we hold about you is accurate and up to date. Please let us know if your personal information changes so we can keep our records accurate.