INFORMATION WE COLLECT

When you use the Modflex Supplements website, you may provide us with personal information such as your name, contact details, billing and delivery address, payment details, and any other information required to process your order or respond to your enquiries. We use this information to fulfil your orders, provide customer support, improve your shopping experience and communicate with you regarding our products and services.

AUTOMATIC INFORMATION

When you visit our website, certain information may be collected automatically, including your browser type, device information, IP address and browsing activity. This information helps us improve the performance, security and functionality of our website.

COOKIES

Our website uses cookies to improve your browsing experience and provide essential website functionality. Cookies help us remember your preferences, keep items in your shopping basket and improve the overall performance of our website. You can control or disable cookies through your browser settings, although some features of the website may not function correctly if cookies are disabled.

EMAIL COMMUNICATIONS

We may contact you by email regarding your orders, account information, service updates and, where you have chosen to receive them, promotional offers and newsletters. You can unsubscribe from marketing emails at any time, although you will continue to receive essential communications relating to your orders.

KEEPING YOUR INFORMATION SECURE

We take the security of your personal information seriously and use appropriate technical and organisational measures, including secure encrypted technology, to help protect your information. While we work hard to safeguard your personal data, we also encourage customers to keep their account details and passwords secure.
We do not sell, rent or trade your personal information to third parties.

ANALYTICS

We may use analytics services, including Google Analytics, to help us understand how visitors use our website and improve our products, services and overall customer experience. These services may collect anonymous information about your visit in accordance with their own privacy policies.

PRODUCT INFORMATION

We make every reasonable effort to ensure that product descriptions, images, nutritional information and other content displayed on our website are accurate. However, manufacturers may update product formulations, ingredients, packaging or specifications without notice. Product images are provided for illustrative purposes only and may differ slightly from the product received.

HEALTH DISCLAIMER

The information provided on this website is for general information purposes only and is not intended to replace professional medical advice, diagnosis or treatment. Always consult a qualified healthcare professional before using supplements, particularly if you are pregnant, breastfeeding, taking medication or have an existing medical condition.

CHILDREN

You must be at least 18 years of age to place an order through our website. If you are under 18, purchases must be made with the involvement of a parent or legal guardian.

CONDITIONS OF USE

By accessing and using the Modflex Supplements website, you agree to be bound by these Terms & Conditions. We may update these Terms & Conditions from time to time, and any changes will take effect once they are published on our website. It is your responsibility to review these Terms & Conditions periodically to ensure you are aware of any updates.

OUR RIGHT TO CANCEL ORDERS

We reserve the right to cancel any order before dispatch where a product becomes unavailable, a pricing or technical error has occurred, payment cannot be authorised, or circumstances beyond our reasonable control prevent us from fulfilling the order. Where payment has already been taken, a full refund will be issued.

RETURNS

Most unopened and unused products may be returned within 14 days of receiving your order, subject to the conditions set out in our Returns Policy.
To request a return, please contact our customer support team and provide:
Order number
Product name(s)
Quantity being returned
Reason for the return
Once we have received your request, we will provide instructions for returning your item.

DAMAGED OR INCORRECT ITEMS

"If you receive a damaged, faulty or incorrect item, please contact us within the timeframe specified in our Returns Policy. We will investigate the issue and, where appropriate, arrange a replacement or refund."

 

 

DELIVERY TIMES

We aim to dispatch and deliver all orders within the estimated delivery times displayed on our website. Whilst every effort is made to meet these estimates, delays may occasionally occur due to circumstances beyond our reasonable control. Modflex Supplements shall not be liable for any loss resulting solely from delivery delays.

COMPLAINTS PROCEDURE

At Modflex Supplements, we are committed to providing excellent customer service. If you are unhappy with any aspect of our products or services, please contact us and we will investigate your complaint fairly, professionally and as quickly as possible.
We treat every complaint seriously and handle all information in confidence. Please provide as much detail as possible, including your order number and the nature of your concern, so that we can investigate efficiently.
Where additional investigation is required, we will keep you informed throughout the process and aim to resolve complaints as promptly as possible.

GOVERNING LAW

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
I still think this is the strongest version. It keeps the document concise while including the key legal protections found in NutriZone's and Olivit's policies, without becoming overly long or difficult to read.