At Modflex Supplements, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please read our Returns Policy below.

RETURNS

If you change your mind, you may return most unopened and unused products within 14 days of receiving your order.
To be eligible for a return, products must:
Be unopened and unused.
Be in their original packaging.
Be in a resalable condition.
Be accompanied by proof of purchase.
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used or damaged after delivery unless they are faulty or incorrect.

HOW TO RETURN AN ITEM

Before returning any product, please contact our customer support team using the details provided on our Contact Us page.
Please include:
Your order number.
The product(s) you wish to return.
The reason for the return.
Once we receive your request, we will provide instructions on how to return your item.
Please do not return any products until return instructions have been provided by our customer support team.

REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to your original payment method as soon as reasonably practicable.
Original delivery charges are non-refundable unless the return is due to our error or the product is faulty, damaged or incorrectly supplied.
Unless otherwise agreed, customers are responsible for the cost of returning unwanted items.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us investigate your claim, please provide clear photographs of:
The damaged or incorrect product.
The outer packaging.
The shipping label (where applicable).
We will review your claim and, where appropriate, arrange a replacement or issue a full refund, including any applicable delivery charges.
Claims submitted outside this timeframe may not be accepted unless required by applicable consumer law.

PRODUCT EXCHANGES

We do not currently offer direct product exchanges. If you wish to purchase a different product, please return the original item in accordance with this Returns Policy and place a new order through our website.

MISSING OR LOST PARCELS

If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible.
Where necessary, we will begin an investigation with the courier.
Courier investigations may take up to 30 days to complete. During this time, we may request additional information or supporting evidence where required by the courier.
Replacements or refunds cannot normally be issued until the courier's investigation has been completed.

YOUR CONSUMER RIGHTS

Nothing in this Returns Policy affects your statutory rights under applicable UK consumer protection legislation.
I think this is now your final version. The only thing left to confirm is Product Exchanges when Tessy replies. If she confirms exchanges are supported, I wouldn't change another word. If not, we'll only amend that single section. Everything else looks complete and consistent with your supplier's process.